12 | The Gorilla In The Room

In Episode 12 of Build Better Boards, host Mitch Majeski joins Dr. Keri Jacobs and Richard Fagerlin to explore how unaddressed boardroom behaviors can quietly shape the culture and effectiveness of a board over time. Building on their previous episode about common boardroom “offenders,” they connect present-day behavioral patterns to long-term consequences—and the need for intentional disruption.

Key Discussion Points:

• Cultural norms on boards often go unquestioned, even when they hinder decision-making or derail critical conversations.
• Through the “gorilla story,” the team illustrates how unchallenged behaviors get passed down and become standard, even when they no longer serve the board.
• Unproductive dynamics—like vocal minorities or disengaged directors—can waste significant board time and frustrate leadership teams.
• Associate board programs may succeed or fail depending on what new participants observe about board culture and conduct.
• Boards must intentionally interrupt their meeting patterns—through retreats or dedicated sessions—to reset behavior and refocus on long-term goals.

Follow Build Better Boards on LinkedIn for updates. Find show notes or submit questions at buildbetterboards.com/podcast.