In this episode of Build Better Boards, hosts Mitch Majeski, Dr. Keri Jacobs and Richard Fagerlin explore the often-unspoken challenges that make board work more difficult than it appears. They examine why even well-intentioned, committed directors can struggle to find alignment and move forward together.
- Misunderstandings around what it means to “represent” members can create confusion and misalignment in boardrooms.
- Personal perspectives, hidden agendas, and varying communication styles can disrupt effective group decision-making.
- Board chairs may avoid difficult conversations, contributing to a lack of clarity or unresolved tensions.
- Tools like assigning dissent and understanding “altitude” in discussions can improve dialogue and reduce friction.
- Thoughtful agenda design and intentional framing of board conversations help boards work more effectively.
Follow Build Better Boards on LinkedIn for updates. Find show notes and transcripts at buildbetterboards.com/podcast.
Meet Our Hosts
With unique backgrounds in organizational health and cooperative research, Richard Fagerlin of Peak Solutions and Dr. Keri Jacobs from the University of Missouri bring a wealth of expertise to Build Better Boards.
Their combined experience offers practical, actionable insights that empower co-op boards to navigate challenges, strengthen leadership, and truly thrive.

Richard Fagerlin,
Peak Solutions



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